Frequently Asked Questions

Tracking your package? The carrier's official tracking site has all the latest intel. You’ll find a link to it on your order detail page once your order ships. Pro tip: We don’t have secret insider info beyond what the tracking page shows (and neither does the carrier, FYI).

If the tracking hasn’t updated for 10 days straight, hit us up or contact the carrier, and we’ll start an investigation. Because lost loot is no joke.

See it. Want it. Click 'Add to Cart.'

Your cart lives in the top-right corner of the screen — the little number shows how much geeky loot you've grabbed so far.

Ready to seal the deal? Click the Cart. Smash 'Checkout' and follow the prompts to make it yours. Easy peasy.

Need to tweak or cancel your order? Shoot us an email or message us on Facebook ASAP. If you catch us before 4:00 PM Mountain Time on the next business day, we’ll make the magic happen.

But fair warning: once your order’s processed, it’s game over for changes or cancellations. (And yes, processing can happen before it’s marked as shipped, so don’t procrastinate!)

Small Tears, Scuffs and separations at the seams of factory sealed product shrink wrap, and minor defects in packaging material not caused by external forces or factors is completely normal and will not be grounds for compensation. All our products are sourced from official Distributors and we are in excellent standing with the parent companies of all Trading Card Games and other items.

Orders processed in 1–2 business days—because we know you want your loot yesterday.

Whether you're soaking up the sun in Florida or braving moose traffic in Alaska, we'll get it to you.

Canadian? Lucky you! We ship all Canadian orders within Canada, too, so no surprise customs fees..

And if you're worried about delivery times, don't be. If we miss the promised date, the shipping's free—because we're cool like that. Check the Shipping Info page for all the boring details.

All our video games are compatible with North American consoles, including our Pan-European region-free titles — guaranteed! Here's what you need to know about PEGI-rated games:

• PEGI Rating Symbols — These symbols indicate a Pan-European version of the game. Many PEGI/PAL titles are rare in North America and may be released prior to their NTSC counterparts, giving you early access to the best games.

Differences to note:

• Online play with PEGI/PAL games may not be compatible with NTSC copies.
• Extra content, DLC, and online services may not work in your region without changing the region settings on your NTSC console.

You can still access DLC content by creating a free PEGI/PAL account on your gaming console. Gameplay will always be the same as NTSC versions.

All of our Blu-ray movies, TV series, and box sets are 100% region-free and work with North American Blu-ray players. European versions can be identified by the following:

• BBFC Rating Symbols — European Blu-rays may include features like different language or subtitle options.

Note:

Digital bonus content on European Blu-rays may not be available in your region unless you create a European account.

Please note: EU Blu-rays with Digital / UltraViolet copies are only redeemable with EU accounts unless stated otherwise.

Platform Compatibility

Blu-ray: Multiple regions, check listing.

Mac/PC: Always region-free, check listing for OS compatibility.

Nintendo 3DS: NTSC - North America.

Nintendo DS: Always region-free.

Nintendo Switch: Always region-free.

Nintendo Wii: NTSC - North America.

Nintendo Wii U: NTSC - North America.

PlayStation 3: Always region-free.

PlayStation 4: Always region-free.

PlayStation 5: Always region-free.

Sony PS Vita: Always region-free.

Sony PSP: Always region-free.

Xbox 360: NTSC - North America and UK region-free.

Xbox One: Always region-free.

Xbox Series X/S: Always region-free.

All returns for unwanted product must be in their original condition and may be returned within thirty (30) days from the delivery date at the buyer's expense. Exceptions will be made during times of postal delay.

New merchandise must be returned or exchanged in new condition with all original packaging and contents.

We're excited to announce our extended holiday return period! Purchases made between November 29, and January 31, are eligible for returns during this extended timeframe. After January 31, our regular return policy will resume.

Enjoy the convenience of stress-free holiday shopping with added flexibility for your returns!

You can cancel your pre-order at any time before the week of release. If you paid for your order early then you will be refunded in full minus a 5% processing fee. Processing fees cover the charges by the payment processor.

Items shipped as new that are returned used may be subject to a restocking fee of up to 50% of the original price paid. New merchandise must be returned or exchanged in new condition with all original packaging and contents.

If you have any questions or need assistance with your return, please contact our customer service team. We are here to help!

Refunds are issued once we receive the returned item and verify that it is in the same condition as when it left Shopverse. To ensure your return reaches us safely, we recommend using an insured courier service with tracking information.

Please note:

• Refunds can only be processed to the original payment method used for the purchase.
• Shipping charges are non-refundable.

While we process refunds immediately, please allow 3-5 business days for your financial institution to reflect the refunded amount in your account.

If you need assistance or have any questions, feel free to email us!

Defective or damaged products must be reported within 3 business days of arrival. Such items can only be replaced with the same product. A full refund of the purchase price can instead be issued at your request. In the event of a damaged or defective product, the customer will be emailed a pre-paid return label and will pay no return shipping fee.

Refunds or exchanges will be issued once the item arrives back at Shopverse.

Small Tears, Scuffs and separations at the seams of factory sealed product shrink wrap, and minor defects in packaging material not caused by external forces or factors is completely normal and will not be grounds for compensation. All our products are sourced from official Distributors and we are in excellent standing with the parent companies of all Trading Card Games and other items.

If your order is shipped using an incorrect shipping method, you will be eligible for a full shipping refund once the order has been delivered. The recipient must ensure there are no further issues with delivery before the refund is processed.

If your order is shipped using the correct shipping method but arrives late, you are eligible for a full shipping refund once the order has been delivered. The recipient must ensure there are no further issues with delivery before the refund is processed. If an attempt at delivery was made or a hold for pickup notice was issued, this will be considered the delivery date regardless of when you actually receive the product.

Yes, to be eligible for a shipping refund for late deliveries when the correct shipping method was used, the correct address information must have been provided at the time the order was placed.

If you have any further questions, please contact our customer service team.

Shopverse USA Returns Address

204 N Fehr Way
Unit C
Bay Shore NY 11706
USA

Shopverse Canada Returns Address

195 Turbo Drive
Sherwood Park AB T8H 2J6
Canada

At this time, we do not accept returns on TCG products. If you notice any damages or evidence of tampering with your trading card set, please take photos or videos immediately.

Contact us right away and refrain from opening any further. We are here to assist you promptly to ensure you receive the quality products you expect from Shopverse.

Tracking your package? The carrier's official tracking site has all the latest intel. You’ll find a link to it on your order detail page once your order ships. Pro tip: We don’t have secret insider info beyond what the tracking page shows (and neither does the carrier, FYI).

If the tracking hasn’t updated for 10 days straight, hit us up or contact the carrier, and we’ll start an investigation. Because lost loot is no joke.

USA:

• Standard (USPS, Tracking Included): Typically 5-10 business days, may take up to 14 business days. Price: Free over $99 (USD), otherwise $9.99 (USD). Handling Time: 1-2 business days.
• Expedited (Tracking Included): Typically 2-5 business days, may take up to 7 business days. Price: $14.99 (USD). Handling Time: 1-2 business days. (Some exceptions apply; Alaska, Hawaii, US territories, and APO/FPO/DPO addresses may experience additional delays).

Canada:

• Standard (Canada Post, UPS): Typically 8-12 business days, may take up to 20 business days. Price: Free over $99 (CAD), otherwise $9.99 (CAD). Handling Time: 1-2 business days.
• Expedited (Tracking Included): Typically 4-6 business days, may take up to 8 business days. Price: $14.99 (CAD). Handling Time: 1-2 business days.
• Express (Tracking Included): 2-4 business days. Price: $24.99 (CAD). Handling Time: 1-2 business days. Some exceptions apply.

Need to tweak or cancel your order? Shoot us an email or message us on Facebook ASAP. If you catch us before 4:00 PM Mountain Time on the next business day, we’ll make the magic happen.

But fair warning: once your order’s processed, it’s game over for changes or cancellations. (And yes, processing can happen before it’s marked as shipped, so don’t procrastinate!)

Orders processed in 1–2 business days—because we know you want your loot yesterday.

Whether you're soaking up the sun in Florida or braving moose traffic in Alaska, we'll get it to you.

Canadian? Lucky you! We ship all Canadian orders within Canada, too, so no surprise customs fees..

And if you're worried about delivery times, don't be. If we miss the promised date, the shipping's free—because we're cool like that. Check the Shipping Info page for all the boring details.

We ship with USPS, UPS, FedEx, and Canada Post — because teleportation isn’t a thing yet. If you’re loyal to a specific carrier, let us know, and we’ll do our best. But hey, if their rates are wild, we’re not footing the bill.

Don’t worry, though — no matter who delivers it, your order is guaranteed to arrive in pristine, nerd-approved condition. If not, our No-Hassle Return Policy will swoop in like a caped crusader. You’re welcome.

A pre-order is an order for an item in advance of release date. This purchase model allows us to reserve your order within the allocated amount provided to us. Pre-order windows vary by product, and the estimated ship window will be provided on the product page for each individual item.

Yes, all orders—including pre-orders—are charged at the time the order is placed. Payment is not charged when the order ships.

You can cancel your pre-order at any time before the week of release. If you paid for your order early then you will be refunded in full minus a 5% processing fee. Processing fees cover the charges by the payment processor.

To minimize the environmental impact of shipping, all items ordered with a pre-order item will ship together in a single shipment. If you need an item sooner than the pre-order window, we recommend placing a separate order for the pre-order item to avoid delays for the rest of your order.

If you prefer to have in-stock items shipped separately from your pre-orders, please email us at support@shopverse.com. A flat rate shipping fee will apply to each separate shipment.

Pre-order items on our website include an "Expected Release Date" in the product description. These dates are estimates and may change. Product releases can be earlier or delayed due to factors like production issues, manufacturer delays, and shipping logistics. We aim to deliver products as soon as possible.

Why Release Dates Vary

Manufacturers have different methods for estimating release dates. The main production phases are:

1. Design and Manufacturing
2. Assembly and Packaging
3. Distribution to Wholesalers and Retailers

Delays can occur at any stage. Larger productions may involve international distribution, leading to different release times across regions and retailers.

Stay Updated

For the latest information on releases and delays, follow us on Facebook, Twitter, and subscribe to our e-newsletter. We will keep you informed of any changes.

Once you've added your awesome picks to the cart, just head to checkout. You'll get the chance to choose to have your order delivered, or swing by our store to pick it up in person—your choice, your way!

Once placed, your order will be ready for pick up in 2-4 business days. As soon as it's good to go, we'll send you a notification.

Our store is located at: 2856 Calgary Trail NW, Edmonton, AB T6J 6V7

Head inside and meet one of our friendly employees. Simply provide your order number and ID to confirm your pick up. We'll take care of the rest!

We reserve the right to refuse an order pick up if certain requirements are not met.

We will hold your order for up to 14 days from when it's ready for pick up.

If unclaimed by closing on the 14th day, your order will be canceled. Items will be restocked and a refund to your original payment method will be issued.

Of course! All requests to extend the pick up window must be made and confirmed by contacting us online or by calling our location @ 587-873-6810.

You can designate another person to pick up your order. However, they will need to meet specific requirements for verification. Here is what you need to know:

• The person picking up the order must present a copy of the order confirmation (either printed or on a mobile device) and a valid ID to verify their identity.
• Some items (e.g., age-restricted products) may require the authorized person to meet additional age or identity verification requirements.

We reserve the right to refuse an order pick up if certain requirements are not met.

Please note that cards and accounts are charged at the moment of purchase.

We currently accept Visa, Mastercard, American Express, Discover, JCB and Diner's Club credit cards as well as Paypal, Apple Pay, Afterpay, Google Pay, and Shop Pay.

All prices are listed in Canadian (CAD) or US Dollars (USD).

At Shopverse, we offer Afterpay to make your shopping experience easier. With Afterpay, you can buy now and pay later in four interest-free installments.

How Afterpay Works:

1. Shop Now: Add items to your cart and proceed to checkout.
2. Select Afterpay: Choose Afterpay as your payment method.
3. Pay Later: Pay in four equal installments every two weeks.

Benefits of Afterpay:

• Interest-Free Payments: No interest charges.
• Instant Approval: Quick and easy approval.
• No Hidden Fees: No additional fees if payments are made on time.
• Budget-Friendly: Spread payments over time.

Start shopping with Afterpay today and enjoy flexible, interest-free payments!

Yes, we go full fortress mode to keep your data safe. Your payment and shipping info is encrypted by Shopify, PayPal, and Shop Pay (thanks, Stripe and Shopify Payments).
Worried about us snooping on your bank details? Don’t be, because
A) We couldn't if we wanted to.
B) We’re geeks, not spies.

Can my order be refused or limited?

Yes, we reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. These restrictions can include orders placed under the same customer account, credit card, and/or billing and shipping address. If we make changes to or cancel an order, we will attempt to notify you via the email and/or billing address/phone number provided at the time of order. We also reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

What are my responsibilities regarding billing and account information?

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. Please promptly update your account information, including your email address and credit card details, to ensure we can complete your transactions and contact you as needed.

When are payments charged and how are refunds handled?

All payment methods are charged at the time of purchase. Refunds are issued only to the original payment methods and are processed immediately. Your financial institution may take 3-5 business days to deposit the funds into your account.

Where can I find more details about returns?

For more details, please review our Returns Policy.